Policies

Processing & Shipping Times
Dreamy Kreationz provides shipping services through USPS (United States Postal Service) & UPS (United Parcel Service). Please allow 14-21 business days (not including holidays and weekends) processing time BEFORE your items ship. Processing times for customs such as tumblers will take longer, minimum of 21-28 business days due to the nature of production. Due to the pandemic, actual shipping times may extend a day or 2. 

***Starting October 3rd, USPS is temporarily increasing shipping rates for the holidays. Unfortunately there's no way to escape this; USPS is raising rates the same amount everywhere you can buy their postage. This means shipping rate will increase for Dreamy Kreationz as well.***

Orders are filled in the order in which they were received. Once an order is received and packaging complete, you will receive a notification of shipment with a tracking number. Dreamy Kreationz does not reimburse for lost or stolen packages that have a proof of delivery. Please contact USPS if your package is damaged or lost.

Please allow time for production of your order and additional time for delivery. Business days are Monday thru Friday, excluding any US holidays that fall on those days. Shipping days are Monday thru Friday. Orders that come in Fridays, Saturdays and Sundays will not begin to process until the next business day. 

Be sure to verify your address for shipping. If you enter the wrong address, please contact Dreamy Kreationz before your order ships. Once your order ships, we will no longer be able to make changes to the address. Dreamy Kreationz is not liable for orders shipped to the incorrect address that was input during checkout. 


Refund/Exchange Policy
All our products are made by hand and custom made to order. We are unable to change or cancel orders after they’ve been placed. Due to the products being customized, we do not offer refunds or exchanges.

All items are inspected upon receipt and before packaging. If there is a problem with your order once received, please reach out by email within 3 days from receipt of order. The heat press can leave press lines which go away with first wash. If you notice any other defects BEFORE washing or wearing, please reach out by email within 3 days from receipt of order to discuss options available.

No refunds can be given after a shirt has been worn or washed so please inspect your items thoroughly and make sure to follow proper care instructions for washing and drying your shirts. These instructions are included in every package and every listing on this website.


Production Policy
All items are handmade with care and special attention to detail. With that being said, there may be some minor flaws that are out of my control. These include, but are not limited to, air bubbles, glitter/flowers that do not stay in place, and occasionally some colors mixing and changing. Newly offered resin items need 72 hours to cure. Please keep that in consideration for processing times which are 14-21 business days.

**Please note that some of the images shown on some listings are digitalized and shown as a mockup. Actual look on the products can differ slightly as each item is handmade.**

If personalizing with name please CHECK SPELLING when entering into the notes/personalization section.


Bulk Ordering
For bulk custom shirt or tumbler orders, please email dreamykreationz@gmail.com to discuss corporate pricing and bulk order discounts before placing your order online. From there, an invoice will be sent and processing will begin upon receipt of payment.